Privacy Policy | Tropical Glow Real Estate in La Fortuna Costa Rica
At Tropical Glow Costa Rica, we are committed to protecting your privacy while you explore our listings for real estate in La Fortuna near Arenal Volcano and hot springs. This policy explains how your personal data is collected, used, stored, and safeguarded when using our website https://tropicalglowcostarica.com.
Who We Are
Our website address is: https://tropicalglowcostarica.com. We are Tropical Glow, a trusted real estate agency located in La Fortuna, Costa Rica, specializing in residential homes, investment properties, and hot spring real estate near the Arenal Volcano. For inquiries, email us at tropicalglowfortuna@gmail.com
What Personal Data We Collect and Why
We collect personal data through:
- Comments: Name, email, IP address, browser details to detect spam
- Forms: Contact forms gather names, emails, property interests
- Cookies: Store login data, display preferences, site interaction
- Media Uploads: Embedded metadata may be accessible to users
- Analytics: We use anonymous site traffic tracking to improve user experience and SEO rankings
We do not collect sensitive health or financial data. Data is used to enhance your search experience for homes, land, and investment properties in La Fortuna.
Comments
When visitors leave comments, we collect the info provided in the form, as well as IP and browser info. We use Gravatar to show profile images; you can read their policy here: https://automattic.com/privacy/.
Media
Avoid uploading images with EXIF GPS location data. Other users may be able to extract that information from media uploaded to the site.
Contact Forms
We collect name, email, and property interest details. Data is kept for 12 months for customer service purposes. We do not use form data for marketing unless you opt-in.
Cookies
We use cookies to remember preferences and site behavior:
- Login cookies (2 days to 2 weeks)
- Screen display options (1 year)
- Comments (1 year)
- Publishing cookies (1 day)
Analytics
We use third-party analytics tools (like Google Analytics) to understand behavior on pages related to La Fortuna real estate, hot springs properties, and homes for sale. You can opt out via browser extensions. Read more: https://policies.google.com/privacy
Who We Share Your Data With
We may share non-sensitive data with trusted third parties like:
- Hosting providers
- Anti-spam services
- Email CRM systems
- Analytics tools Each provider complies with global privacy laws. We do not sell your personal information.
How Long We Retain Your Data
- Comments: indefinitely
- Contact form entries: 12 months
- Analytics: 12 months
- Registered user data: until account deletion
What Rights You Have Over Your Data
You may request:
- A copy of your personal data
- Deletion of your stored data
- Updates or corrections
- Information on third-party use
To request access or deletion, email us at tropicalglowfortuna@gmail.com.
Where Your Data Is Sent
Our site is hosted in the U.S. and may involve data transfer outside the EU. All transfers follow GDPR standards through privacy agreements and secure protocols.
Contact Information
For privacy-related questions, contact: Tropical Glow Costa Rica
Email: tropicalglowfortuna@gmail.com
How We Protect Your Data
We use SSL encryption, firewalls, regular security updates, and access restrictions to ensure your data is safe. Our team receives ongoing training on data protection best practices.
Data Breach Procedures
In case of a breach, we have internal systems for logging, investigating, and reporting incidents within 72 hours, including notifying users if their data is affected.
What Third Parties We Receive Data From
We may receive basic ad analytics data from Facebook Ads and Google Ads related to property listing views and interaction.
Automated Decision-Making
We do not use automated decision-making for real estate offers. Any user profiling for advertising purposes is anonymized and never affects pricing or access.
Industry Regulatory Disclosure Requirements
Tropical Glow operates within Costa Rica real estate laws and complies with international data protection standards, including GDPR and CAN-SPAM.